Job Requests
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April 26, 2017

Wednesday, April 26, 2017

Krista George (Emily Fixico’s sub) – speaker is now mounted on stud and should be secure.

Marie Prewett – requested help with printer driver that was pausing print jobs at Canon Copier. Reinstalled driver and changed the protocol setting which resolved the problem.

Patti Wilson – As per request, installed MS copier on her computer.

April 25, 2017

March 10 to April 25, Summary

Amanda Lampkin, April 13 – reported problem with trackpad. OS updates resolved problem.

Tech Plan – completed and submitted to school board. Approved April 17.

Marie Prewett, April 11 – reported a printing problem, seems to have resolved with a restart.

District VOIP Phones – posted in tech/assessment newsgroup for recommendations, overwhelming support for ShoreTel product and several vendors recommended. Contacted vendors and asked them to talk to the Superintendent. Attended meetings and webinars. Recommended Beasley and Shortel.

eRate – completed bid packet and submitted. Included VOIP service from ATT. Responded several times for requests for more information. Traveled to Kellogg & Sovereign to expedite the process. Now complete.

Janet Mullins – requested data transfer after she retires. Will use the new transfer tool from Google on April 27.

Cybersecurity – after attending the conference, I updated our website resources.

Writing Lab, April 4 – HP LJ4200 toner depleted. Ordered a replacement and installed it.

Kristina George (sub for Emily Fixico), April 4 – reported that the speaker felll off the wall in the classrooom. Upon inspection, I noted that the anchor screws had missed the stud in the wall. Will need to bring tools to correct this.

Ronda Garner, April 4 – informed me that Beasley had never billed us for wiring job last fall. They were apparently email Bob Neal (former superintendent). She got the invoice and I signed it (April 25).

District SmartNotebook Software Renewal, April 10 – received notification for renewal of license, submitted PO and received new license code.

Don Gallagher, April 10 – asked about ordering Photoshop, when I showed him how it would cost $385 per year we started looking for a replacement. I researched this and recommended PIXLR, a free web app. I sent an email to faculty which included the web site and also linked to several tutorials for the app.


I used to love using PhotoShop. Then Adobe forced schools to start paying an annual subscription instead of selling a license. The last version of PhotoShop we purchased isn't compatible with the current operating system, so I have been scrambling around trying to find something free to create graphics and edit photos. Let me tell you about PIXLR.

First of all, PIXLR is a free web app. You can also download a mobile version for your phone or tablet free. As you might guess, there are ads and in-app purchase are available, but you can do a lot without spending any money. You can even create a free account to access their library services and access your work from any device.

Second point, the interface is very different from PhotoShop. So there may be some learning and adjusting if you were as addicted to PhotoShop as I was. 

Lastly, I've provided some links below to the PIXLR website and some videos to introduce you to this product. I'm sad we can't use PhotoShop anymore. Even the educational pricing for it runs $300 per seat per year. In my mind, that's ridiculous, greedy, and poor marketing. If Adobe would give it to schools, then when these kids hit the job market they would be far more likely to influence their employers to purchase and use it. But that's the way it goes... 

Here is PIXLR:

An introductory video to show you how get started creating graphics:

Design Basics:

Magic Wand and Lasso:



Amanda Maxwell, April 3 – requested help with a Windows Tablet. These were provided from GearUp. Karis Reavis helped her get it working before I could respond.

Smanatha Adkins, April 3 – reported that a message of lamp reaching end of life was coming up on her SmartBoard projector. I salvaged a bulb from a projector that had failed and installed it in her projector. That will help for a while.

District Surplus Inventory – gathered and inventoried all the broken and obsolete technology equipment. I place surplus on the agenda for the April board meeting and had the list declared as surpluse. American Recycling picked up the equipment on Friday, April 21. 

Website, March 28 – spam was being posted to the Job Request blog as comments, so I closed the comment permissions. Contacting Gabbart Communications I found out that they are soon implementing Captcha checks.

Sean Walker – reported problem with email links on web pages opened the Apple Mail app which we no longer use. I changed his system setting to use Google mail instead. 



March 9, 2017

Thursday, March 9, 2017

Kim Wilson – requested that I look at SmartBoards for Nita Hassler (replaced bulb, resolved), Karen Townley (needs new projector), and Teddy Allen (needs to be diagnosed by vendor or replaced, unresponsive board)

Completed site certification for state testing.

New student – created account and presented credentials to student


March 8, 2017

February 14 to Wednesday, March 6, 2017

Primary activity – Prepping computer workstations for state testing. Completed on March 8. The tasks addresses included:

  • repair of two computers with hardware problems
  • updating to Mac OS Sierra, 10.12.13
  • updating all apps available
  • updating Flash and Java
  • deleting old testing account (OCCT)
  • creating new testing account (OSTP)
  • setting account picture (avatar) for OSTP logo
  • deleting all apps from doc in test account
  • setting sleep and screen saver for test conditions
  • setting auto logout after 1 hour of idle time
  • testing guest account (prior problems with keychain resolved by OS update)
  • installing kiosk test client
  • setting desktop picture for test account to OSTP logo
  • placing kiosk app in dock and on desktop as an alias
  • site readiness testing on each workstation for middle school and for high school testing credentials
  • site readiness verification


March 6th Service Disruption – Members of the middle school staff reported disruption of service beginning around noon. To determine root cause of the event:

  1. examined the traffic graph (SNAP from OneNet) and only noted a small decrease in traffic
  2. examined the Meraki Dashboard and found no unusual indicators
  3. tested connectivity in a variety of settings, found that some wifi (Guest) working and others not (Konawa)
  4. contacted OneNet requesting examination of edge and monitoring, nothing noted
  5. contacted DNI, problem identified as DHCP service on admin server
  6. contacted RecTec, shut down services on all VMs, fixed issue with Symantec, restarted physical machine, problem resolved

Account created for new employee and credentials sent to Kim Wilson

Andrea Sewell – printing issue, resolved

Patty Davenport – issue with Netflix video not playing, switch browser from Safari to Chrome, problem resolved

New Student – account created, credentials mailed to Amanda Lampkin

Technology Survey completed for SDE (March 8th)

Samantha Adkins – printing issue, resolved by having elementary HP LJ4200 repaired

Lori Kiker – Smartboard issue, resolved


February 13, 2017

Tuesday - Monday, February 7-13, 2017

High School – began preparing computers for state testing: 

  1. Remove old client
  2. Delete old testing account
  3. Create new local account
  4. Clear Dock of all apps and folders
  5. Install new kiosk app

District – revising proposal for bond issue

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