Job Requests
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January 11, 2017

Wednesday, January 11, 2017

District – check each staff member for receipt of test email after working with Google to diagnose why messages are going to spam and getting help from OneNet to add required record to domain settings.

Barbara Heilaman – request for assistance with a student computer. No description of problem.




January 10, 2017

Monday, January 10 - Tuesday, January 11, 2017

Professional Development – present a session on “G-Suite Tools” to the elementary staff and a session on “Google Classroom” to the middle school and high school staff. 

Debbie Watters – turned in her computer because she could no longer log in after getting help from someone. I backed up all her data to server, created a local account, deleted her mobile account, and applied all updates, and returned her computer. 

Marissa Brown – reported a computer in the elementary lab will not connect to the Internet. Asked her to identify which computer that is.

eRate – Kennedy Payne at KSLLC requested several documents which I’m coordinating with Sean and Roberta to supply.

District – yesterday I learned that many of our staff are not getting my messages because they are going to the spam folder. I contacted Google via support chat to attempt to resolve that problem. I sent the transcript (below) of that call to OneNet requesting a change in our domain settings to prevent future messages from being marked as spam. OneNet ticket #22680

District – I sent another message to Ricky at RecTec to see when he can send me a quote for server maintenance.

District – during the staff development day, Monday, Jan. 10, Mike Palmer helped Sean Walker correct omissions to the eNotes notification system.


Chat Transcript:

Arjie M. 9:30 AM

Thanks for contacting G Suite Support. My name’s Arjie M.., and I’ll be working with you today. I'm reading over your message right now. Was there anything else you'd like to add?

Google Administrator 9:31 AM

I don't think so.

Arjie M. 9:31 AM

Hello! How are you today?

Google Administrator 9:31 AM

Fine, thank you. And you

Arjie M. 9:32 AM

I see that your sent items went to their spam folder, Let me help you rectify this so you won't have to worry about the emails you send to the staff

Google Administrator 9:32 AM

Thanks

Arjie M. 9:32 AM

I'm doing great as well thank you for asking, may I have your name please by the way?

Google Administrator 9:32 AM

Tom Smith

Arjie M. 9:33 AM

Thank you tom! I have found where the problem is, the domain is missing the SPF record to authenticate the emails you send is not a spam. Can you Log in to the domain's control panel and I'll give you the record needed to be added

Google Administrator 9:34 AM

I'm currently logged into the admin console, is that the same as the control panel?

Arjie M. 9:35 AM

Oh, not there though, it has to be from where you bought the domain

Google Administrator 9:35 AM

Our domain was set up, years ago, by our ISP. Should I contact them then?

Arjie M. 9:36 AM

I see, Is it OneNet? That's what I see on the Domain's public information but I'm not sure if this is updated

Google Administrator 9:36 AM

Yes

Arjie M. 9:36 AM

That's one option, but they could've provided you a log in to modify the domain or website

Arjie M. 9:37 AM

Do you have those credentials?

Google Administrator 9:37 AM

No, I'm afraid not.

Arjie M. 9:38 AM

Oh, I see, would love to help you with this but we don't have access to OneNet's control panel, Here's my suggestion, you can give them a call, request for an "A" record to be added to your domain with the Value of "v=spf1 include:_spf.google.com ~all"

Arjie M. 9:38 AM

Not including the quotation marks. It shouldn't take more than a minute to add that

Arjie M. 9:39 AM

Once it's added, it will propagate for approximately 24 hours and after that your worry about emails being tagged as spam is gone!

Google Administrator 9:39 AM

Okay, I'll use the transcript of this call when I contact them. I can get that from this chat window, right? Or do I get an email that will contain the transcript?

Arjie M. 9:39 AM

Yup! You can also use this link: https://support.google.com/a/answer/178723

Arjie M. 9:39 AM

And I'll email you a transcript as well

Google Administrator 9:39 AM

Okay. Thank you for your assistance. Have a good day.

Arjie M. 9:39 AM

Will accountadmin@konawa.k12.ok.us work?

Arjie M. 9:39 AM

You're welcome! Is there anything else I can help you with?

Arjie M. 9:40 AM

Oh and You can always reply to the email I'll be sending after our chat if you encounter any issues so I can personally contact you. Alright?

Google Administrator 9:40 AM

It would, but I'd like to get it at "smitht@konawa.k12.ok.us" also,

Arjie M. 9:40 AM

Sure, I'll send it there as well

Google Administrator 9:40 AM

Sure. Thanks again.

Arjie M. 9:40 AM

You have a great day Tom!

Arjie M. 9:40 AM

Thank you for reaching G Suite. It has been a pleasure assisting you. If you need further assistance, don’t hesitate to reach us again through this link http://contact.googleapps.com. Have a great day!

Google Administrator 9:40 AM

bye Arjie

Arjie M. 9:40 AM

You're welcome!

Arjie M. 9:40 AM

Bye for now tom

Arjie M. 9:40 AM

Thank you for contacting Google for Work support today. Now that the conversation ended, you will receive the chat transcript in your email shortly. Have a nice day.

Arjie M. ended the chat


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January 5, 2017

Wednesday & Thursday, January 4-5, 2017

eRate— request from Kennedy Payne as KSLLC regarding NSLP certification, low-income numbers, and WAVE enrollement. Printed form on school letterhead and got signature from Mr. Gower, requested help from Sean Walker on other data.

Shelley McGeehe— we resolved network problem in her lab by tracing drops to her class and identifiying the switch ports where they are connected. Thanks to Peder and Shelley for helping me solve this problem.

Sean Walker— reported a problem connecting to the Canon Copier. This was because of an improperly recorded switch port in solving Shelley’s problem. We got that corrected as well.

Shelley McGeehe— requested information about a student not being able to open pictures. Error was “Invalid value for registry”. I searched for this problem and sent her a link.

Admin Server— finally got a reply from Ricky Hignite (he had been out sick) regarding the Symantec warning message and requested a quote for solving that and the error message from Carbonite. Waiting for quotation.

 


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January 3, 2017

Tuesday, January 3, 2017

Shelley McGeehe— still trying to resolve issue with business lab computers not being connected to server. We appear to have gotten the patch cables mixed up on the switches. Shelley and I mapped out the ports and I sent the information to Peder Angvall for resolution. Will check back with him tomorrow.

Kerry Sharp— she moved an old iMac into her classroom from Missy’s old room and I set up a Student Use account on it for her.

Teddy Allen— reported a problem with the video adapter from the laptop to her SmartBoard. By the time I got to her room she had asked Mrs. Wilson about it. Apparently, Kim borrowed her adapter over the break and returned a broken one by accident. Resolved.

Breanne Dean— reported a tracking problem with the SmartBoard. I asked her to check the USB connection and this seems to have fixed it.

eRate— recieved the OUSF documentation from Shannon at KSLLC. I reviewed the docs, signed, had notorized, and sent scans of signed sheets back to Shannon.

LeeAnn Duck— reported a WenGage update that must be installed.

HS— updated Xcode on 10 computers in HS lab


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December 14, 2016

Wednesday, December 14, 2016

Kim Wilson – requested laptop with DVD for showing “Polar Express” in the PAC. I suggested that they borrow a teacher’s laptop or use a DVD player. I don’t have any laptops with optical drives.

Shelly McGehee – reported a computer not connecting yesterday and I suggested checking the cable. I haven’t heard if that was the problem so I asked for an update.

Spent the morning taking out the trash and vacuuming three rooms and then entering grades in the grade book.

Went through all emails checking that jobs have been completed before Christmas break.


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